Competitors’ sensitive information is being exposed to advertisers while key reporting tools and product management features are inaccessible.

Google Ads is experiencing a significant outage affecting multiple reporting tools and product management features.

Why we care. This outage is impacting advertisers’ ability to manage campaigns and access critical performance data.

Details:

• Down: Report Editor, Dashboards, Saved Reports in web interface.
• Affected: Products, Product Groups, Listing Groups pages across web, API, and Google Ads Editor.
• Data breach: Unrelated item IDs, product titles, and Merchant Centre information visible to competitors.

Between the lines. This glitch raises serious privacy concerns, as advertisers can potentially identify direct competitors by searching exposed product titles.

What they’re saying. Google Ads Liaison, Ginny Marvin acknowledged the issue on X, and is “actively looking into” it, promising updates as more information becomes available:

What to watch. How quickly Google resolves the outage and addresses the data exposure, and potential fallout from the privacy breach.

First seen: UK advertising agency, Bidnamic reported a severe data breach on LinkedIn between July 30-31, 2024, with advertisers seeing competitors’ sensitive information in their accounts.

Bottom line. Advertisers should exercise caution when accessing their Google Ads accounts and avoid acting on any data until Google confirms the issue is resolved.