Bing Ads Reporting Data Outage Begins Restoration

Bing Ads has suffered a major data outage for their reporting tools that is ongoing day-three now. It issued an apology yesterday on Twitter saying Our sincere apologies for the ongoing issues with reporting data.” Here is that tweet:

There is a status report over here which describes the issue and shows as of this morning, data has begun to be restored. The issue started Sunday night/Monday morning, although some say it goes back Saturday or Friday, and is still not 100% fixed as of this morning.

In short, advertisers can not get their data on how well or poorly their campaigns are performing. The outage report reads:

The data delays are currently affecting multiple services across the Bing Ads platform listed below:

  • Ad Delivery: Users might see over/under delivery due to campaign budget pause or replenishment delays.
  • BI/Reporting: All advertiser facing reports are not populating with most recent data.
  • Billing: Prepay and Postpay billing information is impacted and might not show the exact value.
  • Advertiser API: Bing Ads Advertiser API customers trying to pull complete data for the previous day with “ReturnOnlyCompleteData=true” could have received some error messages.
  • Product Ads: Bing Shopping catalog processing is also about 2 days behind. Bing Merchant Center users will notice that Feed Files uploaded could take up to 2 days to process
  • UET/Remarketing: UET tag status for Active tags will be incorrectly showing as ‘Inactive’ and Goals may show as ‘Not Recording Conversions’. Remarketing lists sizes have not been updated since 2/6/2016.
  • Publisher: Reports retrieved from the pubCenter UI and the pubCenter Reporting API may not have complete data during the impacted timeline due to data upstream not being available.
  • Editorial: There will be a delay in processing Keywords/Ads/Ad Extensions that are in Editorial Pending Review status. Appeals requested through Bing Ads UI will also experience a delay.